Overview
This Digital Delivery Policy covers all eBook orders placed at thebritshop.uk. By placing an order you agree to the terms below.
Merchant information
Store: Thebritshop
Website: https://thebritshop.uk/
Email: info@thebritshop.uk
Phone: +44 844 986 5552
Business address: Suite 4, Northampton Business Centre, Lower Harding Street, Northampton, NN1 2JL, England
Products and format
We sell digital eBooks only. No physical products are shipped.
eBooks are typically delivered in common digital formats (e.g. EPUB, PDF, or as otherwise stated on the product page).
Delivery destinations
eBooks are delivered electronically and can be accessed from anywhere with an internet connection, subject to any regional restrictions noted on the product page (if applicable).
Delivery cost
Delivery cost: Free. There are no shipping or handling charges for eBook orders.
Processing and delivery time
- Orders are processed automatically after payment is confirmed.
- In most cases, eBooks are available for download or access within a few minutes.
- In rare cases (e.g. payment review or technical issues), processing may take up to 24 hours.
How you receive your eBooks
- After purchase, you will receive an order confirmation email.
- A separate email (or your account area, if applicable) will provide download links or access instructions for your eBooks.
- Please keep these emails for your records.
Accessing your eBooks
- Follow the download or access link provided.
- Ensure you have compatible software or a reading app suitable for the file format shown on the product page.
- Download links may have limits (for example, time-limited or download-count limited). Any such limits will be stated where applicable.
Delivery issues and delays
Although delivery is usually instant, delays may occur due to:
- Payment processing or verification
- Email issues (e.g. spam filters, incorrect email address, full mailbox)
- Temporary technical problems with our site or service providers
If you do not receive your eBook access within 1 hour, please:
- Check your spam/junk folder
- Verify that the email address on your order is correct
- Contact us at info@thebritshop.uk or +44 844 986 5552 with your order number
Lost access or download problems
If you:
- Lose your download email
- Have trouble opening the file
- Experience a failed or incomplete download
Contact us within 14 days of purchase at info@thebritshop.uk or +44 844 986 5552. Provide your order number and details of the issue. We will help restore access, re-send links, or provide alternative access where possible.
Returns and refunds
Digital products are generally non-returnable once downloaded or accessed.
Full details, including any circumstances where a refund may be offered (e.g. defective file, incorrect product supplied), are set out in our Returns Policy.
Order email/address changes
Please ensure your email address and contact details are correct at checkout. If you entered an incorrect email address, contact us immediately at info@thebritshop.uk or +44 844 986 5552. We will attempt to update your order details and re-send your eBook links.
Taxes
All prices displayed on thebritshop.uk include applicable UK taxes (e.g. VAT on digital products) where required.