Overview
This Billing & Payment Policy explains how Ebritshop Ltd (trading as thebritshop) collects payments for purchases made through our website thebritshop.uk. By placing an order you agree to the terms in this policy.
Accepted payment methods
We accept the following payment methods for purchases on thebritshop.uk:
- Major debit cards (Visa, Mastercard, Maestro)
- Major credit cards (Visa, Mastercard, American Express, where supported)
Payment processing
- All card payments are processed securely by our third‑party payment processor using industry-standard encryption (PCI DSS compliant). We do not store full card numbers on our servers.
- Payment authorization is obtained at the time the order is placed. The amount authorized will be the total order value including taxes, shipping and any applicable fees.
- We reserve the right to decline or cancel an order if the payment cannot be authorized or if we suspect fraud.
Currency, pricing and taxes
- Prices shown on thebritshop.uk are in British Pounds Sterling (GBP) unless otherwise stated.
- Prices include VAT where applicable; applicable taxes will be displayed at checkout.
- The final amount charged may vary if you select additional services (e.g., expedited shipping). Any additional charges will be shown before you confirm payment.
Invoicing and receipts
- A VAT invoice/receipt will be emailed to the address provided at checkout after we confirm your order and payment.
- If you require a duplicate invoice or a business invoice with specific details, contact us at info@thebritshopo.uk or +44 844 986 5552.
Failed or disputed payments
- If a payment fails, we will notify you and may cancel the order if payment is not completed within a reasonable timeframe.
- If you dispute a charge with your card issuer, please contact us first so we can try to resolve the issue. We may request information to help investigate the dispute.
Refunds and returns
- Refunds are processed in accordance with our Returns & Refunds Policy. Where a refund is due, we will credit the amount to the original payment method within a reasonable time; processing time may vary by card issuer.
Security and privacy
- We use secure, encrypted connections for payment and follow PCI DSS best practices via our payment processor. For full details on how we use and protect your personal data, see our Privacy Policy on thebritshop.uk.
Billing contact and corrections
- For billing enquiries, invoicing requests, or to report billing errors, contact: Ebritshop Ltd (thebritshop) Email: info@thebritshopo.uk Phone: +44 844 986 5552 Address: Suite 4, Northampton Business Centre, Lower Harding Street, Northampton, NN1 2JL, England
- Please provide order number, date and details of the issue to help us respond promptly.
Changes to this policy
- We may update this policy from time to time. Material changes will be posted on thebritshop.uk with an updated effective date.
Company information
Ebritshop Ltd
Suite 4, Northampton Business Centre Lower Harding Street, Northampton, NN1 2JL England
If you need further assistance with billing or payment, please contact us at info@thebritshopo.uk or +44 844 986 5552.