Overview
This Returns & Refunds Policy applies to purchases made at thebritshop.uk by customers in the United Kingdom. It covers physical books
Contact & Company Details
Ebritshop Ltd
Suite 4 Northampton Business Centre, Lower Harding Street, Northampton, NN1 2JL, England
Website: https://thebritshop.uk/
Email: info@thebritshopo.uk
Phone: +44 844 986 5552
Summary – Key Points
- Physical books: 14-day returns period for a full refund if returned in acceptable condition.
- No restocking fees.
- Refunds issued to the original payment method within a stated timeframe after we receive and inspect the return (or after cancellation where applicable).
Consumer Rights & Cancellation
- Your statutory rights under UK consumer law are not affected.
- For distance contracts for physical goods, you have the right to cancel within 14 days from the day after you (or a third party you nominate) receives the goods. To exercise this right, contact us at info@thebritshopo.uk or +44 844 986 5552 with your order details. After cancellation you must return the goods within 14 days.
Physical Books — Returns & Refunds Eligibility:
- Returned within 14 days of receipt (see above for cancellation start).
- Items must be in substantially the same condition as received — undamaged, with reasonable signs of inspection only, and with any original packaging where practicable.
Process:
- To start a return, contact info@thebritshopo.uk with your order number and reason for return. We will provide return instructions and the return address.
- You are responsible for the cost of returning the item except where the item is faulty, damaged on arrival, or incorrect — in those cases we will cover reasonable return postage.
Refunds:
- Once we receive and inspect the returned item we will notify you and process a refund to the original payment method within 14 calendar days.
- We do not charge restocking fees. Shipping charges for the original order are refunded only if the return is due to our error (faulty, damaged, or wrong item).
- If you cancel under your right to cancel but have already received the goods, we may deduct reasonable direct costs for returning unopened goods only where applicable; otherwise refunds are full.
Faulty or Incorrect Items
- If a physical book arrives faulty, damaged, or is the wrong item, contact us immediately with photos and your order number. We will arrange a replacement or a full refund and will cover any reasonable return postage.
Partial Refunds & Deductions
- We will only make deductions from refunds where required by law (e.g., loss in value due to use beyond inspection) or where you agreed to pay for return shipping for non-faulty returns.
Timeframe for Refunds
- Refunds for accepted returns will be issued to the original payment method within 14 calendar days of receipt and inspection of the returned item (or, where cancellation exercised before shipment, within 14 days of cancellation). It may take additional time for your bank to process the refund.
How to Return an Item
- Email: info@thebritshopo.uk with your order number and reason for return.
- We will reply with return instructions and the address. Pack securely and include a copy of your order confirmation. Use a trackable service and retain proof of postage.
Changes to This Policy
We may update this policy from time to time; the latest version will be published at https://thebritshop.uk/ and will show the “Last updated” date.
For questions about Return & Refund
- Contact customer service at info@thebritshopo.uk or +44 844 986 5552.